Utilities

LexisNexis delivers identity verification and authentication solutions that cover all the bases from onboarding to account maintenance to collections. We have over 20 billion records and 8 billion unique name and address combinations from thousands of independent sources, allowing us to resolve to a unique identity nearly every time.

Our identity repository, as mentioned, is the largest in the business with more than 95% of U.S. adults represented, including those with limited credit histories.

And when authenticating customers—for the first time, or on subsequent, high-risk/high-value interactions—our Knowledge-Based Authentication (KBA) tools include quizzing subjects with questions known only to legitimate respondents, and we make use of best-in-class analytics to quickly and safely analyze seemingly disparate pieces of data to provide a very clear risk profile of each customer.

Today’s customers expect service whenever and wherever they are. As utilities providers respond to these needs by adding online account access, mobile apps and the like, they will need powerful identification and authentication solutions that span on-site, call center and online channels. They may also need to consider multi-factor authentication tools such fingerprint biometrics, voice biometrics, KBA and one-time password. LexisNexis delivers all of these solutions to help you serve customers no matter where and when they wish to conduct business.