IVR On Demand

Authenticate customers with our Interactive Voice Response solution

LexisNexis® IVR on Demand combines your Interactive Voice Response (IVR) solution with voice verification and authentication to provide a way for businesses to quickly, conveniently and securely access personal information over the phone to identify customers. It provides businesses and government agencies a single source for authenticated enrollment and repeat user verification with instant access in any channel. Users can access LexisNexis IVR On Demand from a variety of media including web, voice and mobile.

Benefits

Businesses and government agencies need a way to quickly, conveniently and securely access personal information over the phone to identify customers.

LexisNexis IVR on Demand does just that by combining your Interactive Voice Response (IVR) solution with voice verification and authentication. Businesses and government agencies then have a single source for authenticated enrollment and repeat user verification with instant access in any channel. Users can access LexisNexis IVR On Demand from a variety of media including web, voice and mobile.

Our turnkey hosted IVR solution for LexisNexis® Instant Verify, LexisNexis® Instant Authenticate and LexisNexis® Voice Biometrics is a readily available solution for those organizations looking to integrate an identity proofing solution or voice biometrics via an IVR system.

If you already have an existing IVR solution and want to use Instant Verify, Instant Authenticate and/or Voice Biometrics, we have the ability to easily integrate our IVR solution into your solution.

If your organization does not have an existing IVR solution, we can work with you to customize messages within a hosted IVR environment as a custom engagement.

Get it now: For more information about LexisNexis IVR on Demand, please call 866.277.8407.

Features

On Demand Interactive Voice Response (IVR) for LexisNexis® Instant Verify, LexisNexis® Instant Authenticate and LexisNexis® Voice Biometrics contains the following types of information:

  • Full integration: Can integrate seamlessly with other IVR environments, encompasses IVR with speech and computer-based telephony (CTI) in one comprehensive application-a true turnkey solution.
  • Fully hosted IVR: A fully hosted solution. No investment in hardware, software or human resources are required.
  • Easy implementation: Enables full integration with other web service architectures. Your LexisNexis application can be up and running in days, with virtually no ongoing maintenance.
  • Detailed reporting: As calls terminate, reporting information is gathered for further analysis in a data warehouse.
  • Flexible, scalable solution design: Designed to meet your critical business processes and to easily respond to changing business and customer needs. Integrates into the larger enterprise risk management workflow process.

Get it now: For more information about LexisNexis IVR on Demand, please call 866.277.8407.

Contact Us

For more information about our solutions call 866.277.8407 or contact us online

The IVR On Demand services are not provided by "consumer reporting agencies," as that term is defined in the Fair Credit Reporting Act (15 U.S.C. ยง 1681, et seq.) ("FCRA") and do not constitute "consumer reports," as that term is defined in the FCRA. Accordingly, the IVR On Demand service may not be used in whole or in part as a factor in determining eligibility for credit, insurance, employment or another purpose in connection with which a consumer report may be used under the FCRA.

Due to the nature of the origin of public record information, the public records and commercially available data sources used in reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. This product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor is it a comprehensive compilation of the data. Before relying on any data, it should be independently verified.

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